So after more than a month of constant phone calls, emails, and even a few blog posts, I am happy to say that Sprint finally did the right thing and agreed to take back the phones. I don’t know if it was because of the aggressive promotion of my post about the issue, or if I just happened to get a sympathetic representative. I may never know, but I’m glad that this chapter is over. After consideration of what I was put through, I have switched my line over to Verizon Wireless whose service costs quite a bit more, but whose service is more reliable. Hopefully their customer service is more customer-friendly. We’ll see. I was with Sprint for sixteen years. If Verizon is any better I’ll be with them for the next sixteen (and maybe more!).
I went back to read this an Ironically, I moved a few years after this and had to switch to AT&T. Today, I have a dual-sim phone with both AT&T and Spectrum Mobile (who uses Verizon’s network) and I have to say I’m extremely happy with them both!