I’m curious why people seem to enjoy griping about big companies. I currently work for a large corporation that provides RESIDENTIAL Internet access to people in a major area. Having been a customer of this company for years and now being an employee of the company I have come to realize that they are extremely fair in their practices and policies, yet I constantly hear people gripe about how Horrible or how Expensive they are when in fact, if you look at the alternatives they’re very fair and reasonable.
In fact, surveys comparing our service to similar services in other areas show that we are among the best as far as product, service and pricing. which makes me wonder… Why do people have this need to gripe?
I saw a post commenting on the company I work for and it’s prompted THIS post:
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They bitch that they can’t send out 400,000 emails in an afternoon… NO SHIT! If I had my own service (and technically I do) I wouldn’t allow it either! If you want to spam, buy yourself some dedicated bandwidth, your own IP and spam away. It’ll only be minutes until you’re blocked and then you’re fucked! OH RIGHT! Then you can’y blame anybody else!
If you’re not getting enough bandwidth? GO OUT AND BUY MORE! There’s plenty of companies that will sell you more bandwidth. In fact, I just found a company that will give you the same amount of bandwidth as my company. With NO limits, No restrictions, No blocking implemented unless YOU want it. AND it’s only $6,106 per month! WHAT A DEAL!
They bitch because we don’t take certain security precautions. THEN they bitch when we finally take those precautions.
I can easily recommend poorer service for over 10 times the cost if you really want an alternative, and you can even customize it to suit whatever warez hogging, spam sending, file sharing, porn ripping desires you may have.
The moral of this post is: You get what you pay for.
If you don’t like the service you’re getting, then you have the right to search for the alternatives. And when you find you sacrifice service for lower costs, don’t bitch that we’re the bad guys. Bitch that you’re expectations or needs are above where your wallet is.
Rant over
YEAH! People just like to complain. (Myself included – *blush*.) Although I only have problems with bad customer service really. When I call tech support or customer service, I expect someone to be able to help me.
And what a great price for more bandwith!
Working for property management, I have had people complain that we cannot change the air traffic patterns over their apartments, that we charge too much rent (well, then don’t sign the lease), that we should fix things in their apartments that they never even reported broken. You should hear the things they complain about, it’s like they think we live our lives trying to think of ways to screw up their quality of life. I’m sorry, if you choose to move into a neighborhood without a supermarket, don’t yell at us when you run out of food.
Ahhh! Thats another one of my favorites. We are also expected to fix things that we were never notified about.
And my favorite, People who call up so we can *note their account that their service is out*. These are people who don’t want to troubleshoot, and don’t want us to send someone to fix the problem. They just want us to put a note in their account.
🙂