You could create an entire website dedicated to the stupidity of the Dell support staff…
I called up to get replacement rubber feet for my Laptop. The parts probably cost DELL a total of $.03 for a full set of 5. The tech asked, how many fell off my machine. I say 4. He asks which ones (why? They’re all the same) and I tell him, but ask if he can send me a full set of 5 so I have an extra. He says, No, he can only send me the ones that are missing.
Trying not to laugh hysterically, I inform him that all 5 fell off, but I found one and stuck it on myself. It may fall off again. He they acknowledges me by offering to send all 5.
What the fuck is that?
I have Complete Care on this Laptop. If I call and say the monitor is split into 47 pieces they will send me another. If I say a car ran over the laptop, they will send me another. If I say I was bored and tossed the laptop off of the observation deck of the Empire State Building, they will ask if anyone got hurt, and then SEND ME ANOTHER LAPTOP.
BUT…. If I ask for 5 rubber feet. The little stickers that go on the bottom of the laptop and prevent it from sliding around (and provide support for the system) they can’t send them…UNLESS THEY’VE ALREADY FALLEN OUT!
When my motherboard goes… because the system was improperly supported and it caused the board to flex, they’ll happily send me a new motherboard…. GOOD! Let that happen. The company could save thousands of dollars, by simply sednding 5 extra rubber feet. But noooooooooo.
I may call Dell once a week, and get as many rubber feet as I can, and I will freely distribute them to anybody who needs them for only the cost of the shipping! If you live near me, I’ll deliver them free of charge.