I like that… Sub-par, Fake-americanized, Peice of Crap, Dell-Drone. That should be their job title. Most of them anyways.
Author Archives: jaypoc
Not so typical Dell
The thought of contacting DELL’s technical support usually causes my stomache to wretch, and with good reason. Every time I have to deal with DELL, someone convinces me that it’s time to start all over as the human race has hit an all time low. Today was the exception.
My laptop sound died, It’s probably the amp on the sound card, but to get it fixed, I need to let a tech monkey at Dell India East make that determination. Another issue is that I renewed my Next-Day-On-Site service with DELL and they applied it to the wrong laptop! It’s been over 3 months since I initially advised DELL of this issue. The first agent took my credit card and threw it away, as nothing was done and DELL had no record of it. The second call, 2 months (and a new credit card) later the issue was supposedly “escalated to operations” but after another months, even that agent seems to have stopped replying to my bi-weekly emails asking why it wasn’t done yet.
So I have 1 Laptop, I paid for 2 years of service on it. Those 2 years of service have been applied to a defective laptop I returned to DELL back in 2003. and somehow, very basic Mail-In service is active on this one.
But there’s a light at the end of this dark tunnel. As I said, today was an exception.
After telling a rep via the online chat that I “had been dealing with their Warranty Support Services” and having the response to that being, “Did you talk to DELL about this issue yet?” I called up ready for a fight with a sub-par, fake-americanized, peice of crap, Dell-Drone, but was pleasantly surprised by Brian. Okay that may not be his real name, but if more support technicians were like him, thet could be named “Squooshy” and I wouldn’t give a shit.
He was honest and straight-foward with me. He advised me what he could and couldn’t do for me, and actually listened to what I said. I did not have to repeat major points related to my issue as I have in the past. He actually showed intelligence and comprehension of what was going on. He truly knew what he was doing and demonstrated that on the phone with me by not making me walk through 6 hours of bullshit to tell him “There’s no sound on my laptop”. (DELL once told me to reinstall Windows XP as a fix for the dpi, Dots per Inch, setting being too high. The correct solution was right click on the desktop, and fix the setting!)
This post is a toast to Brian, and all the other technicians like him, not just at Dell, but any company that deals with the public.
Tuesday Update
So I’ve been a bad jew and haven’t wished my Jewish LJ friends a Happy and Healthy Hanukkah. Even though it’s more than halfway over, I guess late is better than never 🙂
Also, I found two more Bluetooth devices so I added them to my previous post. Caller ID watches that receive the caller id information from the phone via bluetooth and displays the information on the face.
Round and around and around and…
Working promotions for a radio station, you get to work in some pretty neat places. Today we were promoting Toys for Tots at Willis Hobbies in Mineola. If you haven’t been there, you’re missing out on one of the greatest shops for model cars, trains and R/C vehicles.
Anyways, I’ve been eyeing the Mini-R/C Copter on Thinkgeek.com for a while, and this place had them. They were also $10 cheaper. So I was considering them. They also had a larger/nicer mini-RC-copter for about $75. The difference was that the small one could only go up and down, but not propel fowards or backwards. The $75 could go up and down, and fowards too. I spent much of the 2-hour promotion pondering whether or not to get the $40 or the $70 one. Neither, of which I can really afford right now. So guess which one I chose…
… That’s right. The $200 one! ( The Blade CX for those in the know). I figured if I was going to spend money I don’t really have, I might as well get a GOOD one! This thing is hot. Two rotors, independantly controlled. It can go up and down, side to side, fowards and backwars, turn right and left, and crash.
I’ve gotten really good at that last one. Crash! While my friends were over, I flew it into my couch and tore apart the rotors. After they left I sat down with it and found replacing the rotors is a trivial task. Just unscrew em and screw on the replacements. Good thing I had bought a handfull of extra parts.
So I got it back together, and went on my second flight. Again! CRASH! This time it was bad. I don’t have the parts to fix it so I have to see if the local R/C-Hobby shops carry the parts. if not, It’s back to mineola next week.
It was kind of fun re-building it though 🙂 I’ll get the shop to help me calibrate the thing so I don’t have so much trouble with it next round. lol. And I think I’ll listen to the manual when it says to use in open spaces. My living room is not a good beginner “open-space” 🙂
Must-Have Pocket PC Applications
Okay, so I have an Audiovox PPC-6700 active with SprintPCS. I have to say it’s been a great experience. I’ve put together this list of must-have applications: