Dell Does have good customer support!
While heading to my car after work, the case for my Dell Axim flipped upside down and the unit fell out and went tumbling through the parking lot. The unit still worked perfectly (Thank god!) but there’s a nasty scratch on the casing of the unit. Not acceptable. Why else did I spend all this money on a case to protect it!
So, I called Dell expecting a fight… after all, The no-frills replacement program isn’t available in New York (Go figure!) so I had to stick with the basic warranty which I was pretty sure wouldn’t cover cosmetic features of the dell. Maybe I was wrong, or maybe Dell just stands by their products cuz they’re issuing me an RMA for the crappy case and the Axim itself and sending me a whole new Axim X5.
I also ordered a different case which I sincerely hope is better than the POS I have now. (This one uses magnetic clasps that dont hold and a swivel belt-clip which leave the Dell very succeptable to flipping right out of the case.
I was quite upset about the Axim (only a week old) being damaged, but I’m relieved that Dell is doing the right thing…. I’ll definitely stand behind dell as I have in the past.
Now, If I could just get them to consolodate their call centers so I dont need to call 3 different numbers for returns, support and sales 🙂