Gotta rant about Pinnacle Systems, Inc. They make great Video Editing products but I have to say their support policies are more in the favor of their wallets than their customers….
After working in Studio (Their editing software) under Win XP I decided to install the PCTV hardware drivers so I could capture new video. The install program removed the old copy before installing the new copy, however. It didn’t reinstall Studio! It only installed the drivers and Vision (The TV tuner software)…
After talking to tech support, I was informed that even though it was working perfectly on my computer that it would not run on XP and hence they could not help me reinstall it since they dont support it on XP….
BUT IT WAS RUNNING ON XP!!!! After an upgrade from Win98 there were no problems running the Studio software, but now that their installer removed it theres no way to get it back…
PINNACLE, You suck ass!
Hopefull a letter I wrote to the Vice President will get some action. If not I’m up for suggestions on a good video capture devide from someone OTHER than Pinnacle.